Job Information
Duke Energy Field Service Coordinator in United States
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Position Summary
This position is responsible for oversight, recruitment, development, training and management of assigned residential EnergyWise Home program trade ally & vendor relationships; coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain FPSC compliance for licensed / insured trade allies and technicians. Responsibilities include but are not limited to inventory control, contractual compliance, on-site inspections to ensure trade allies / venders QC, FPSC compliance and code specifications are met; escalation management, field evaluation of technical tasks, and resolution of customer claims / service calls regarding residential EnergyWise Home offerings. Additional responsibilities include technical support for external /internal customers, field contact for external / internal customers, trade ally / vendors and also include DE Storm Response support as needed.
Responsibilities
Vendor Management - Recruit, hire and train a network of desired / qualified service providers that deliver quality services to DE residential EnergyWise Home customers within an assigned territory.
Supply Chain Management - Responsible for vendor inventory levels to meet installation KPI's and service levels. Ensure product quality and financial accountability for all company-owned products and equipment.
Operations – Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met. Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer’s representatives ensuring resolution meets financial and service level agreements.
Contracts & Vendor Agreements – Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. Monitor and inspect to ensure vendor performance and compliance with terms of agreements. Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority) and provide corrective action plan and reporting as required.
Required/Basic Qualifications
Bachelor's degree in Engineering, Construction Management or Business Administration
2 plus years related work experience
In lieu of Bachelor's degree(s) AND 2 plus year(s) related work experience listed above, High School/GED AND 6 plus year(s) related work experience
State Electrical Inspector's Certification and/or Journeyman License and/or HVAC/Telecommunications Accredited Certification
Desired Qualifications
Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company
Bilingual
Working Conditions
Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location
Office
Field (residential homes, new construction sites and contractor warehouses)
Call-out (24/7 on-call responsibility for a period of one week at a time)
Specific Requirements
- Must be able to obtain state Electrical Inspector certification within six months of hire.
Travel Requirements
50+%
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Tuesday, July 2, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.
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