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Hilton Waikoloa Village is looking for a Front Service Attendant, Valet (Graveyard). Hawaii Island's only 62-acre property with 3 one of a kind outdoor swimming pools. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE!

Join us where we know that you’ll love being a part of the Hilton team that is ranked the best hospitality company to work for!

Classification: Full Time

Shift: Overnight (10:00pm – 6:00am): including weekends and holidays.

Hourly Wage Range: $20.25 - $22.51

License: Valid driver’s license required.

What will I be doing?

• Park and Retrieve cars in the Valet parking lot and assist guests with their luggage. To facilitate the financial control of valet and self-parking fees as well as control of car keys. Proactively assist in improving customer service and the quality of guest.
• Parks and retrieves cars from the valet lot and assists guest with their luggage upon arrival and departure from the hotel.
• Receives, retrieves, logs, inventories, and monitors keys for guest vehicles.
• Collects, reconciles, and maintains accurate accounts of money during shift. Balances and post charges at the end of shift.
• Assist customers with questions and/or concerns immediately in a friendly and sincere manner. Provides detailed information on special activities and promotes Hilton Marketing programs.
• Makes, confirms, and monitors transportation activity in Main entrance.
• Supports other staff as business needs require.

What are we looking for?

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Prior guest service or other hospitality preferred.

LICENSES OR CERTIFICATES

CPR certification and/or First Aid training preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Applicants with additional language skills preferred.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to understand and follow written and/or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 100 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture beingThe Best Hospitality Company in the World! (https://stories.hilton.com/releases/hilton-celebrates-eighth-consecutive-year-as-the-best-hospitality-company-to-work-for-in-the-world-as-recognized-by-great-place-to-work-and-fortune)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Vacation – Paid Time Off
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year.
• 401(k) plan
• Pension plan
• Employee Stock Purchasing Program
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistance Program
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Job: Guest Services, Operations, and Front Office

Title: Front Service Attendant, Valet (Graveyard) - Hilton Waikoloa Village

Location: null

Requisition ID: HOT0BI8B

EOE/AA/Disabled/Veterans