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Job Information

3M Patient Support Specialist in Warrendale, Pennsylvania

Job Description:

Patient Support Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“One of the best parts of my job is feeling the impact of 93,000 3Mers collaborating around the world and seeing the difference they’re able to make in people’s lives.” – Julie Bushman, executive vice president of International Operations at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

The Patient Support Rep is the main point of contact on transition related sales activities. The role will focus on proactively generating sales revenue from transitions and coordinating with the Advantage Center on necessary paperwork relating to transition sales. The ATR will round floors on a daily basis to make sales and generate leads under the direction of the District Manager. The ATR will assist with account management activities and assist customers with invoicing, credit and collection issues, as well as conduct inventory management to recover lost assets. The role will be responsible for achieving financial and strategic goals from assigned customers. This role will mainly work in the hospital setting but will also have responsibility for traveling to LTACs, Wound Care Centers, and Physician’s Offices in order to make sales on a weekly basis.

As an Associate Territory Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Driving sales and 3M revenue by leveraging current customer relationships to drive transitions in assigned hospitals

  • Presenting and reinforcing 3M value proposition to differentiate 3M from competitive offerings

  • Achieving financial and strategic goals from assigned customers

  • Managing sales territory by setting territory plan to efficiently drive strategic goals (transition quotas)

  • Using customer education programs, tools, and presentations

  • Generating patient transitions and providing administrative support to sales by: developing and managing relationships with Discharge Planners, Case Managers, 3M Customer Service Reps, and others involved in the VAC Therapy and other product transition process

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position (if applicable)

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution

  • Possess a current and valid drivers license, as you may be offered a company fleet vehicle for this role

Additional qualifications that could help you succeed even further in this role include:

  • Experience in Medical Device sales

  • Experience in asset management

  • Experience with business to business sales

  • Experience working with discharge planners and case managers

Travel: May include up to 10-15% domestic

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

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