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Job Description

The Video Teleconference Specialist role will provide onsite support to a Federal Government client in Washington, DC. This role provides support for audiovisual technology (ie Crestron on O365 environment), Video Teleconferencing (VTC), technology for collaboration, meetings, training, and specialized use meeting rooms.

Tier 2 support working to troubleshoot equipment and provide onsite support.

Required Education, Experience, & Skills

• Bachelor's degree plus 1-3 years experience with Audio Visual over IP or 4-6 years of equivalent work experience specifically in audio and video teleconferencing

• 5 years experience supporting audio and video teleconferencing within Microsoft environment

• Knowledge of Crestron Flex for Microsoft Teams Roomsand Microsoft Intune to manage and maintain devices

• Certified in Microsoft 365, focused in Teams or Crestron strongly preferred

• Support DC client onsite

Preferred Education, Experience, & Skills

Provide recommendations and support for audio-visual integration projects at client facilities for mission critical and high-visibility command center, conference rooms and meeting spaces.

Provide technical troubleshooting for day to day operations, coordinates vendor repairs, including scheduling with vendors and customers, basic hardware installation and technical system commissioning.

Implements appropriate controls and quality assurance; ensures adherence to client processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.

Knowledge with AV hardware and software within Microsoft environment, integrating new and existing hardware, make Crestron hardware and software updates and patches as well as related hardware to keep AV system current

Keep track of work efforts, time, and products via Jira and ServiceNow ticketing system on a daily basis

Update hardware inventory reports and perform audits of equipment that arrived on site compared to what was documented

Locate and review project SOW to ensure installation is technically accurate

Make minor programming changes to customized code and touch panel files under the direction of an engineer and programmer

Create and maintain VTC documentation

Demonstrate ability to work successfully in a fast-paced and changing environment

Pay Information

Full-Time Salary Range: $75570 - $128480

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Audio Visual System Administrator Tier 2

107021BR

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