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Job Information

CVS Health Technical & Documentation Writer in Waukesha, Wisconsin

Job Description

As a Technical Writer you will be part of the Product Management Team. You will be responsible for producing high-quality user guides, online help, client communications and other writing projects as needed that contribute to the overall success of our healthcare data analytics product suite. You will also be responsible for helping promote content to our Production environments.

Fundamental Components

  • Excellent writing skills are a must!

  • Organize, create and write developer and end-user documentation and training materials

  • Utilize key presentation principles, including the use of visuals to organize and deliver content

  • Tailor a technical presentation or document to a specific audience

  • Interview to effectively obtain technical information

  • Working with the training and support team, software developers, quality engineers, product managers and SMEs to obtain an in-depth understanding of the product, documentation requirements and healthcare data analytics

  • Analyzing existing and potential content with focus on reuse and single-sourcing opportunities to increase efficiency

  • Creating/assisting in transition to and maintaining content development and storage architecture

  • Producing wide range of documentation that meets applicable standards and is appropriate for its intended audience

  • Writing easy-to-understand user interface text, online help and developer guides

  • Creating tutorials to help end-users use a variety of applications

  • Editing your work and that of others

  • Translating complex technical and analytical concepts into clear, concise, plain English text and visual content

  • Coding in XML at a basic level (nice to have - not required)

  • Working with Word, PowerPoint and Excel in the Microsoft Office Suite, Image and Video Screen capture software, such as SnagIt and Adobe Acrobat Writer/Reader

  • Organizing multiple, simultaneous projects and requests

  • Participate and attend all meetings and ceremonies (PI Planning, Sprint Demos) related to the Agile development process

Background Experience

  • Bachelor’s or Master’s Degree in Technical Communication (English), Computer Science, Healthcare Admin, etc.

  • Proven professional experience in technical writing/software documentation

  • Excellent verbal and written communication skills in English

  • Strong knowledge of Content /Document Management System, such as Help+Manual

  • Experience working with issue tracking software

Additional Job Information

Traits

  • Savvy

  • Efficient

  • Effective

  • Resilient

  • Inquisitive

  • Persistent

Functional Experience

  • Functional - Learning - Needs analysis/1-3 Years

  • Functional - Learning - Rapid Development/1-3 Years

  • Functional - Learning - Content Analysis/1-3 Years

  • Functional - Customer Service

Education

Bachelor's degree or equivalent experience

Percent of Travel Required

10 - 25%

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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