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Job Information

Merck Application Delivery Lead, Global Medical and Scientific Affairs in West Point, Pennsylvania

Job Description

Job Description:

Our Information Technology (IT) team is motivated to leverage information and modern technologies to deliver solutions across the business. We closely partner and collaborate with our business colleagues in order to maximize the business value from IT solutions and aim to better serve our patients and customers.

The Application Delivery Lead is an executional resource focused on delivering capabilities and innovative solutions by leveraging platforms, products, software and technologies in support of application releases that enable Global Medical and Scientific Affairs (GMSA) business processes. This position reports directly to the Research and Development Division (R&D) IT Engineering Director responsible for GMSA technical solutions.

Primary Tasks:

  • Learn and understand the existing applications, data models, data flows, integrations, and architecture that make up the GMSA ecosystem. Drive opportunities to simplify the current system footprint and for continuous improvements across the ecosystem.

  • Lead technical change management, design and development, testing strategy, defect/enhancement backlog management, integrations and APIs, implementation, deployment strategy, hypercare/operational/retirement support and environment management for new and existing solutions.

  • Demonstrate accountability for delivery commitments made to business and IT partners and responsibility for resolution and/or escalation of technical issues in a timely manner.

  • Explore, pilot, evaluate and compare industry and emerging (RPA, NLP and AI) technologies, software products and solutions which can be leveraged for GMSA. Team up and align on products/technology options with solution architects with a focus on innovation and high-quality solutions.

  • Build effective relationships as part of a large cross-functional team and collaborate with all stakeholders including business/IT leadership, development/product teams, delivery leads, engineering leads, product managers, client service leads, solution architects, enterprise infrastructure, support teams, IT hubs and product/service vendors to implement new and updated solutions.

  • Be a primary contributor as technical author, reviewer and approver and ensure the quality of application validation deliverables including requirement/design/configuration specifications, system and user acceptance testing, software installation and the completion of required GxP, System Development Life Cycle (SDLC) and Change Management documentation.

  • Ensure there is constant alignment between business goals, desired outcomes, value streams and IT strategy. Shape, negotiate and refine product solutions and ecosystem roadmaps to support this alignment.

  • Foster technology knowledge sharing, cross-functional team cooperation, transparency and communication across the enterprise.

Education Minimum:

  • Undergraduate degree in Engineering, Technology, Science, or Information/Computer related field


  • Minimum of 10 years of IT technical analysis, application/integration development and testing, and delivery experience in the pharmaceutical industry

  • Extensive technical knowledge, analytical skills and creative thinking for problem solving

  • Strong technical leadership skills and vendor management experience

  • Experience with Veeva Vault, COTS, SaaS, AWS or Azure Cloud technologies

  • Knowledge of key SDLC concepts and experience with application validation deliverables

  • Training and experience with Agile/DevOps frameworks or Product Lifecycle

  • Capable of focusing on multiple initiatives in parallel and working in a dynamic environment

  • Strong decision-maker, proactive, and results-oriented

  • Excellent execution, organizational and follow-up skills

  • Solid presentation, verbal and written communication skills

  • Ability to influence others and drive cross-functional planning, collaboration and coordinate execution of highly complex technology driven initiatives

  • Experience with medical and scientific affairs publishing process/systems

Preferred Skills:

  • Knowledge of Veeva Medical CRM, Veeva CRM Engage, Vault MedComms, Vault Portal, IRMS Web or similar medical and scientific affairs software technologies

  • Knowledge of Amazon Redshift, Qlik Sense or similar BI data lake, dashboard and reporting technologies

  • Knowledge of Salesforce Service Cloud

  • Knowledge of financial planning for implementing new solutions

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at staffingaadar@msd.com

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEOC GINA Supplement​ at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocgina_supplement.pdf

OFCCP EEO Supplement at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

OFCCP Pay Transparency Rule at https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Flex Time, Telecommuting


1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R73403