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Job Description

Product Manager, Promotional Lifecycle Automation

Customer Engagement & Experience Value Team, Human Health IT

Human Health IT (HHIT) is on a journey to transform our technology, ecosystem, culture and support how we engage our customers and patients. We have 3 primary goals in this transformation:

• Increase commercial efficiency by complementing and augmenting impact of promotional activities and field forces thru digital capabilities.

• Increase customer engagement by delivering data-driven experiences that are relevant, personalized and intuitive.

• Build highly flexible, rapid and scaled agile teams who can pivot on priorities and customer needs.

We are developing leading edge capabilities, leveraging AI, Gen AI and machine learning, that are transforming the medical-legal review process for our promotional content. Seize this opportunity to drive innovation and lead the way by becoming the IT product owner for these capabilities.

Our team plays a key role in defining and promoting foundational capabilities that enable our company to effectively engage with our customers through the creation, management, distribution, and compliance of promotional material.

We are looking for an experienced product owner who will drive content quality capabilities that improve our time to market of promotional materials to our customers and patients while remaining compliant. The product owner will define together with our business the vision and requirements, be creative in overcoming challenges and communicate potential constraints to our executives and collaborate with the product team to meet business needs and outcomes.

As the Product Owner of our Content Quality Capabilities, you will:

• Partner with our business to define the vision, strategy and objectives for our content management capabilities.

• Execute on the product vision and roadmap; work with stakeholders and manage expectations so that you meet the business needs.

• Drive the outcomes and benefits realization of the content management capabilities.

• Align the capability roadmap towards yearly business objectives and multi-year strategies.

• Develop broad knowledge about current and future product features and vendor roadmaps.

• Identify potential opportunities to provide a seamless user experience.

• Materialize business requirements into an actual working product that fulfills business needs and enables users.

• Close the product learning loop by actively gathering customer feedback, usage, and needs and work with the team to add them to the product backlog so that the product/platform delivers the highest business value possible.

• Plan and manage product-market engagement, rollout, and adoption strategies.

• Work with the business, digital agencies, and users to ensure adoption and that business outcomes are met.

• Manage cross-project escalations, issues, risks, and dependencies.

• Manage and report on product KPI’s and adoption metrics.

What we need:

• Comprehensive experience from product management, especially:

• Product road-mapping, backlog and lifecycle

• Fluent communication at the executive and VP levels

• Product strategy, market research and marketing

• Business process modeling

• Experience from working in agile environment – understanding of MVP and build measure learn concept and principles

• Ability to balance business and user needs while taking into account technical limitations

• Deep understanding of value driven development of solutions and services

• Proven record of delivering highly adopted and successful global solutions

• Ability to operate in a multi-faceted role often consisting of elements of Solution Architecture, Product Management, Business Analysis and stakeholder management

• Able to operate confidently and propose appropriate solutions in ambiguous/early-stage situation

• Able to easily adapt to change and effectively manage priorities

• Excellent business and technical acumen in marketing, medical legal review processes, and digital asset management

• Data driven mindset

• Ability to navigate in complex enterprise environments and handle ambiguity well

Education Minimum Requirement:

It would be great if you have:

• Bachelor’s degree in science, Technology or related field

• 7+ years of experience in digital marketing or 3+ years of experience with Veeva Vault, WorkFront, SalesForce Marketing Cloud and Social Media Platforms

• Ability to travel up to 10%

• Proven success in delivering and supporting user facing products, services and integrations

• Strong analytical thinker and problem-solving skills

• Proven team player with excellent interpersonal skills

• Ample Agile (Scrum) experience, other methodologies and practices a plus

• Familiarity with laws, rules and regulations applicable to Pharma industry is required

• Superior written, listening, communication and influencing skills at an executive and VP level

• Experience advocating new ideas and technology

• Lean UX, Interaction design, User research and usability testing.

• Experience with Google Ventures Design sprints.

• Rapid prototyping and A/B testing.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

02/8/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R332311