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Job Information

UnitedHealth Group Accounts Receivable Clerk in Westerville, Ohio

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

If you currently reside in or near Westerville, Ohio you'll enjoy the flexibility to work both in office and telecommute* as you take on some tough challenges. This position is a hybrid role and requires in-office work two days a week at our Westerville, Ohio facility.

Primary Responsibilities:

  • Responsible for achieving KPI’s/Metrics set by Management

  • Investigates/resolves denied and short paid transactions in a timely and effective manner

  • Manages work queue to insure all accounts are worked, timely and appropriately in monthly cycle

  • Follows the department Policy and Procedures set by Management

  • Identifies key challenges driving AR, escalates to Management for resolution at a global level

  • Provides training and mentorship to new hires and AR Representatives on an on-going basis

  • Ability to analyze AR work queue, provide recommendations for resolution and identify billing and payment trends

  • Ability to maneuver through various billing systems and understand work flow

  • Communicates with Business Partners, providing excellent customer service in order to reconcile outstanding account balances using approved collection techniques

  • Works to resolve account balances of an assigned portfolio of accounts. Required actions taken may include (but not limited to) write-offs, appeals, transfers, review of EOBs and other carrier correspondence, litigation and self pay referrals

  • Works with internal departments and Business Partners in identifying carrier trends to escalate for resolution. This may include missing bill files, incorrect bill form types, missing documentation, etc)

  • Works with Collections Manager/Supervisor of other member of the Management Team on special projects as needed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) OR 4+ years finance or medical collections experience

  • 1+ year of experience in billing and collections in the Healthcare industry

  • 1+ year of experience with MS Office and Excel

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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