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If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Fluid Management, Inc. is one of the local businesses at IDEX. At Fluid Management, Inc., we are the leading global manufacturer of precision dispensing equipment for the architectural paint and coatings industry. We have a manufacturing facility in Wheeling, IL.

SUMMARY OF PRIMARY FUNCTION

The Customer Solution Specialist is a critical role at Fluid Management that creates a relationship with our key customer accounts, Account Executives, Accounting, Technical Support, and Production. They provide an enhanced level of product knowledge and work proactively, leading to smooth transitions between departments. The main goal of this position is to demonstrate customer obsession by providing clear, complete, accurate, and prompt interactions both internally and externally within the business.

RESPONSIBILITIES

• Partner with Account Executives, Service Partners and Independent Representatives / Distributors in North and South America to efficiently enter purchase orders (Equipment & spare parts) in JDE system, which require attention to critical customer requirements and details within our goal of 24 hours. Ensure all orders are aligned with availability and lead time information. Additional transactional / order entry responsibilities include but are not limited to processing of Export documentation, Credits / Rebills, RMA’s, etc.

• Proactively communicate to key accounts about delivery and quality issues. Respond to customer order changes immediately and provide prompt responses to all customer inquiries through phone and email

• Create customer masters, as required by account and pricing. Ensure appropriate levels of credit are obtained by customer

• Create and maintain JDE order templates

• Ensure pricing accuracy and policy exception process is followed. Obtain freight quotes and freight coordination as needed

• Participate in the ECN process

• Maintain shared spreadsheets for machine orders, installations, and other communications that provide across Fluid Management departments

• Proactively share knowledge within the team, document processes and follow up. Manage deadlines that ensure compliance with all export policies. Work with team to conduct an annual internal export risk assessment audit and coordinates remediation

• Process returns and issues credits within 48 hours. Process invoices, credits, and rebills and assist in Accounts Receivables activities

• Maintain internal department knowledge base for accounts and instructions

• Identify, recommend, and participate in improving Order to Cash process

• Teamwork within the department to support the overall success of Fluid Management and customer satisfaction, communication and cross training

• Partner with Operations to ensure strong communication with regard to potential issues from a supply chain or customer perspective

• Achieve standard metrics assigned to the department; complete responsibilities through a process driven environment, meet deadlines and uphold self / team accountability

• Develop basic technical understanding related to FMs products

• Respond in a professional and courteous manner to escalated customer service concerns to reach an effective solution which may entail coordinating with and working through other departments across the organization

QUALIFICATIONS

• High School diploma required or equivalent

• 4+ years Customer Service experience required (manufacturing experience preferred)

• Excellent communication skills via telephone and email/written

• Experience in a high call volume position (40+ calls expected)

• Proficient computer skills with the ability to learn new software

• Microsoft Office Applications (Word & Excel)

• Strong knowledge of Oracle / JD Edwards or a comparable ordering system or system comparable

• Work in a team environment

• Maintains a high ethical standard in customer satisfaction

• Positive “can do” attitude

• Must have solid time management and exemplary organizational skills

• Displayoutstandingself-initiativerequiringminimalsupervision

• Cross functional department interactions such as Sales, Accounting, and Operations

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $41,400.00 - $62,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Fluid Management