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Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Job Purpose and Impact

The Senior Customer Service Representative (Order management specialist) will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

• Participate in executing customer service strategies.

• Inform customers about order status, invoices and other standard information needed to complete the sale.

• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.

• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

• Other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent.

• Minimum of four years of related work experience.

• Demonstrated Excel skills.

Preferred Qualifications

• SAP experience.

• Previous customer service or order execution experience.

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Position Information

• Relocation assistance will not be provided for this position.

• This is an onsite job in Wichita, KS.

Equal Opportunity Employer, including Disability/Vet

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.