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Job Information

Bank of America Digital Director: Small Business Payments & Invoicing in Wilmington, Delaware

Digital Director: Small Business Payments & Invoicing

Charlotte, North Carolina;New York, New York; Chicago, Illinois; Atlanta, Georgia; Boston, Massachusetts; Wilmington, Delaware

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

  • Lead and execute on internal control discipline and operational excellence

  • Lead the assessment of the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards to support the current and future state of SB Bill Pay

  • Define and own team processes requirements and procedures (ex: maintain workstream playbooks/procedure/job aid documentation)

  • Support incident management and escalations

  • Own client experience delivering the Complaints review and dashboard, monitor and enhance VOICES dashboard and metrics, deliver on client surveys and competitor research

  • Mange projects and their metrics end to end adhering to our operational standards

  • Monitor and test controls, identify issues and control improvements for remediation

  • Perform recurring operational routines (meeting facilitation, status reporting, issue management, etc.) with Product, Technology, and Operations partners

  • Work closely with Risk, Legal, Compliance to ensure our operations align to bank standards

  • Lead the implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts

Required Skills:

  • Strong attention to detail and analytic capability

  • Understanding of BAC processes to deliver upon SPI controls

  • Ability to lead with influence

  • Strong written communication skills

Desired Skills:

  • Knowledge of BAC processes and controls/monitoring tools.


1st shift (United States of America)

Hours Per Week:


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .